This Refund Policy explains the refund rules applicable to purchases made through https://zetaxon.com ("Website") operated by Beijing Mihua Technology Co., Ltd.
We strive to provide reliable digital services. If you experience a verified technical issue that prevents the delivery of a purchased service, please contact us for assistance before requesting a refund.
Refund requests may be considered on a case-by-case basis where:
Refunds are generally not available for completed digital services, user mistakes during purchase, changes of mind, failure to read product information, or circumstances outside the Company's reasonable control, unless required by applicable law.
To request a refund, please email santianzhoumo@gmail.com with your order information, payment date, payment amount, and a description of the issue. We may request additional information to verify the transaction.
Eligible refund requests are generally reviewed within 5–10 business days after all necessary information has been received. Approved refunds will be processed using the original payment method whenever possible.
We may update this Refund Policy from time to time. The latest version will always be available on the Website.